Communications & Knowledge Management Associate (Open for Filipino Nationals only)

Jhpiego is an international, non-profit health organization affiliated with Johns Hopkins University. Jhpiego works with health experts, governments, and community leaders to increase access and options to high-quality health services and health technology for their people. Through our partnerships, we aim to revolutionize health care for people who are disadvantaged and vulnerable around the world.

The Communications and Knowledge Management (KM) Associate provides substantive technical and operational support to the Communications and KM Officer by producing high-quality written and visual communication outputs and by supporting the systematic capture, organization, synthesis, and sharing of organizational knowledge. The role is designed for a professional who can work with minimal supervision, exercise sound judgment in content development and knowledge organization, and contribute to strengthening institutional learning and information use.

RESPONSIBILITIES

Knowledge Management

• Support systematic documentation of:
  • Lessons learned
  • Best practices
  • Knowledge products and learning materials
• Organize, maintain, and improve digital knowledge repositories
• Apply established document management standards (naming, tagging, version control)
• Assist in synthesizing technical and narrative reports into structured KM outputs
• Support the development of learning briefs, snapshots, and summaries

Written Communication

• Draft, edit, and quality-check:
  • Briefs and summaries
  • Learning notes
  • Internal and external communication materials (letters, press release, feature stories etc.)
• Ensure written outputs are clear, accurate, and audience-appropriate
• Support editorial review and content refinement processes

Visual Communication

• Develop presentations, visual summaries, and infographics
• Convert written communication and KM materials into visual formats
• Support visual documentation of workshops, events, and learning activities
• Ensure visual outputs align with branding and design standards

Coordination and Information Support

• Coordinate with teams to collect communication and KM inputs
• Maintain content calendars, trackers, and documentation matrices
• Support KM and communication requirements for events and learning activities

Education and Qualification:

• Bachelor’s degree in Communications, Fine Arts, Multimedia Arts, Library and Information Science, Journalism, Development Studies or a related field
• Minimum 3-4 years of relevant professional experience in Communications and Content Development and Knowledge Management, learning, or documentation support
• Demonstrated experience producing both written and visual outputs
• Experience organizing reports, learning materials, or institutional documentation
• Experience in health development, NGO, humanitarian, research, or policy environments is an advantage
• Proficiency in Microsoft 365 (Word, PowerPoint, Excel and SharePoint)
• Experience working with shared drives, document libraries or KM platforms
• Ability to manage content calendars, trackers and simple documentation databases
• Basic capacity to support monitoring of communication and KM outputs
• Strong organization and time management skills, detailed-oriented with a strong quality assurance mindset
• Ability to manage multiple deliverables with minimal supervision, strong coordination and collaboration skills and ability to handle sensitive information with discretion and professionalism