Program Officer -Quality

Jhpiego is an international, non-profit health organization and an affiliate of Johns Hopkins University, dedicated to improving the health of women and families in developing countries. For over 50 years, it has focused on providing high-quality, low-cost health care solutions, training health workers, and strengthening health systems. Jhpiego has been working in India since the 1980s in close partnership with national and state governments. With deep technical expertise and strong on-the-ground execution, Jhpiego helps design, test, and scale practical solutions and innovations that fit real-world systems across 11 thematic domains (Maternal and Newborn Health, Reproductive Health, Nutrition, Immunization, Comprehensive Primary Health Care, Human Resources for Health, TB and Infectious Diseases, Global Health Security, Women's Cancers, Non-Communicable Diseases, Digital Health).

This position will support the Quality-of-care component under the Comprehensive Primary Health Care program in the Uttar Pradesh.

The Program officer will focus on adherence to national quality standards, building the capacity of healthcare teams, and institutionalizing a culture of quality in service delivery. Program Officer will work closely with government counterparts, frontline health workers, and other stakeholders to strengthen primary healthcare systems and enhance patient outcomes.

Roles and Responsibilities

1. Provide technical support to the State program management (SPMU), CPHC and Quality division of NHM, Uttar Pradesh for planning, implementation, and monitoring of quality initiatives related to Ayushman Arogya Mandirs (HWCs).
2. Support rollout and adherence to national and state quality standards, guidelines, and SOPs for comprehensive primary health care.
3. Assist in development, review, and updating of quality-related tools, frameworks, and operational guidelines.
4. Monitor state-level quality indicators and service standards for AAMs and analyze district-wise performance trends.
5. Identify gaps, best practices, and corrective actions to improve quality of care across AAMs.
6. Support validation of AAM facility data, including NIN mapping and verification of functional health facilities.
7. Ensure data consistency and quality across registered, reporting, and functional facility databases through periodic reviews.
8. Support innovations, pilots, and scale-up of best practices to improve service delivery quality and accelerate NQAS certification.
9. Document case studies, success stories, best practices, and lessons learned to support learning and replication.
10. Prepare and submit periodic reports, presentations, dashboards, and progress updates as required by state and district authorities.
11. Coordinate with district health officials, program divisions, and technical partners, and support capacity-building activities and handholding as required
12. Travel extensively to visit public health facilities or program sites to assess and monitor progress, extend support in addressing limitations / challenges to program implementation, identify key risks and mitigation mechanisms, and identify interventions to strengthen quality certification.
13. Perform additional tasks assigned by the supervisor to support program goals.

Qualifications and Experience

• MBBS/BDS/BAMS/BHMS or equivalent preferred with MPH or Post-graduation in Health Management.
• Up to 3 years’ experience with government public health programs, especially quality certification (NQAS/NABH).

Skills and Competencies

• Strong technical knowledge of NQAS, CPHC guidelines, IPHS, and national quality initiatives (LaQshya, MusQan, Kayakalp).
• Sound understanding of Ayushman Bharat, NHM structure, government systems, and key stakeholders.
• Proven ability to coordinate with multiple stakeholders and manage diverse program objectives.
• Strong data analysis, reporting, and documentation skills, with proficiency in MS Excel and PowerPoint and ability to meet tight timelines.