Information Technology (IT) Officer

Jhpiego is an international, non-profit health organization affiliated with The Johns Hopkins University. For more than 50 years and in over 155 countries, Jhpiego has worked to prevent the needless deaths of women and their families. Jhpiego provides technical support to Ministries of Health across the globe in areas including HIV/AIDS, maternal and newborn health, family planning, health workforce development, cervical cancer prevention, malaria, and IPC/WASH. In Eswatini, Jhpiego is implementing the Reaching Impact Saturation and Epidemic Control (RISE) project. RISE is a multi-country project funded by the U.S. Government to save lives and improve health through integrated, evidence-based approaches to address urgent gaps in lifesaving services. RISE works across all levels of the health system to strengthen the HIV/TB epidemic response, to limit the spread of deadly disease outbreaks through Global Health Security (GHS) programming, and to reduce preventable morbidity and mortality through integrated maternal, newborn, and child health (MNCH), nutrition, tuberculosis (TB), and malaria services. Since 2019, RISE has supported programs in more than 25 countries across Africa, Asia, and Latin America.  

The IT Officer will support the reliable, secure and efficient operation of Jhpiego Eswatini’s IT services during the assignment period. The role provides timely user support, maintains office infrastructure and IT assets and helps ensure compliance with Jhpiego and Global IT policies, standards and service-management processes. He/She will work closely with Global IT, local staff and approved vendors, document activities accurately, prioritize support needs effectivelynand promptly escalate complex, security-related, or high-impact issues.

Key Responsibilities:

IT Operations, Compliance, and Administration

• Implement and support Global IT policies, standards, initiatives, and technical guidance in the Eswatini office.
• Maintain current IT documentation, including asset registers, network information, configurations, support records, licenses, warranties, and vendor contacts.
• Coordinate routine maintenance, system updates, and preventive checks.
• Follow approved incident, service request, change-management, and escalation procedures.
• Provide periodic updates on support activities, key risks, incidents, asset status, and IT needs to the HR Manager and Global IT.
• Advise on local IT requirements, risks, and procurement needs.

End-User Support and Devices

• Provide professional first-line support for staff, consultants, and authorized users.
• Diagnose and resolve common hardware, software, printing, connectivity, Microsoft 365, and access issues; escalate unresolved matters to Global IT.
• Log, prioritize, track, and close support requests through the approved helpdesk process.
• Install, configure, maintain, and troubleshoot laptops, desktops, mobile devices, printers, scanners, and other user equipment.
• Support Microsoft 365 applications and tools, including Outlook, Teams, OneDrive, and SharePoint.
• Ensure approved endpoint protection, software, operating-system updates, and security patches are maintained.
• Support device enrolment and management through Microsoft Entra ID/Azure AD and other approved Global IT platforms.
• Maintain essential IT accessories and peripherals for timely user support.
• Provide basic staff orientation and guidance on IT tools, cybersecurity, and appropriate use of Jhpiego technology.

Network, Infrastructure, and Power Support

• Monitor and support the LAN, Wi-Fi, internet, VPN, printers, and related office infrastructure.
• Maintain network equipment, including switches, access points, routers, and firewalls, within approved procedures; escalate complex faults or configuration changes.
• Perform routine diagnostics to identify connectivity, performance, and infrastructure risks.
• Support approved server, storage, application, and virtualized systems in coordination with Global IT.
• Maintain printers, multifunction devices, UPS units, generators, and other IT power-backup equipment.
• Support planned upgrades, preventive maintenance, and replacement of infrastructure equipment.

Backup, Security, and Continuity

• Monitor approved backup processes for local servers, shared data, and designated systems; report failures promptly.
• Maintain backup schedules, recovery procedures, test records, and corrective actions.
• Support local disaster-recovery and business-continuity activities and periodic testing.
• Support implementation of Jhpiego information-security controls and report suspected malware, suspicious activity, or security incidents through Global IT procedures.
• Promote staff awareness of phishing, password security, data protection, and safe technology use.

Vendors and Procurement

• Coordinate day-to-day engagement with internet service providers and local IT vendors, including fault reporting and follow-up.
• Monitor internet performance and escalate service interruptions or recurring issues.
• Support procurement of IT equipment, software, licenses, connectivity, and services in accordance with Jhpiego procedures and Global IT standards.
• Prepare or obtain technical specifications, quotations, and vendor support information as required.
• Ensure proposed IT purchases and solutions are reviewed with Global IT before commitment, where required.

Collaboration and Knowledge Sharing

• Work closely with Global IT on escalations, projects, documentation, and implementation of technical improvements.
• Participate in technical meetings and knowledge-sharing sessions.
• Maintain relevant local user guides and technical reference materials.

• Bachelor’s degree in Information Technology, Computer Science, Informatics, or a related field; equivalent relevant training and experience may be considered.
• At least 5–6 years’ experience providing IT support in a multi-user office or project environment.
• Experience supporting Windows devices, Microsoft 365, printers, mobile devices, user accounts, and common workplace technology.
• Practical experience supporting office networks, including switches, Wi-Fi, internet connectivity, and basic firewall administration.
• Working knowledge of server hardware, Windows Server, client-server applications, virtualization, backups, endpoint protection, patching, and hardware troubleshooting.
• Experience using helpdesk/ticketing systems, asset-management tools, and technical documentation.
• Strong troubleshooting, customer-service, communication, organization, and problem-solving skills.
• Ability to manage multiple priorities, work independently, and collaborate effectively with colleagues, vendors, and Global IT.
• High integrity, discretion, and commitment to confidentiality, data protection, safeguarding, and organizational compliance.
• Ability to safely move and set up IT equipment when required.

• Microsoft, Cisco/CCNA, or comparable technical certification.
• Experience with Microsoft Entra ID/Azure AD, Intune, VMware, and backup or disaster-recovery systems.
• Experience supporting power-backup systems.
• Experience in a nonprofit, public-health, or international-development environment.
• Completion of O-Level or equivalent secondary education.

Jhpiego offers competitive salaries and a comprehensive employee benefits package.

Please apply at www.jhpiego.org/careers

Applicants must submit a single document for upload to include: cover letter, resume, and references. 

Deadline for applications is 7th August 2026. Applications will be reviewed on a rolling basis.

For further information about Jhpiego, visit our website at www.jhpiego.org

Note: The successful candidate selected for this position will be subject to a pre-employment background investigation.

Jhpiego is an Affirmative Action/Equal Opportunity Employer

Jhpiego, a Johns Hopkins University affiliate, is an equal opportunity employer and does not discriminate on the basis of gender, marital status, pregnancy, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, other legally protected characteristics or any other occupationally irrelevant criteria. Jhpiego promotes Affirmative Action for minorities, women, individuals who are disabled, and veterans.

EEO is the Law

RECRUITMENT SCAMS & FRAUD WARNING

Jhpiego has become aware of scams involving false job offers. Please be advised:

• Recruiters will never ask for a fee during any stage of the recruitment process.
• All active jobs are advertised directly on our careers page.
• Official Jhpiego emails will always arrive from a @Jhpiego.org email address.
• Please report any suspicious communications to Info@jhpiego.org

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