Human Resources Officer

Jhpiego is an international, non-profit health organization affiliated with the Johns Hopkins University. Jhpiego develops innovations to enhance the capacity of health care workers, strengthening health systems and improve delivery of care towards improving the health and well-being. Jhpiego has been collaborating with the Government of Malawi and various partners in implementing a wide-range of interventions in maternal, newborn and child health, family planning, HIV/AIDS prevention and care and treatment, since 1999. 

Jhpiego is seeking a dynamic and experienced Human Reosurces Officer. The Human Resources Officer will provide Human Resources (HR) support to the Jhpiego office for effective delivery of HR services and functions. This includes advising line managers and staff on all HR matters e.g. recruitment, performance management, HR administration, employee relations, immigration matters etc. in accordance with the HR policies and relevant Malawi Laws. The HR Officer will also ensure compliance with local labour laws

Employee Relations and Organizational Culture

• Advise staff and supervisors on HR policies and good practices.
• Assist in reviewing and updating HR policies.
• Promote positive organizational culture through HR initiatives.
• Assist in Coordinating the staff welfare initiatives and all staff events e.g. welfare association, staff recognition award, staff retreats, team building and meetings, wellness activities, HR initiatives
• Assist the HR Director  in drafting and processing records of all consultants and staff employment agreements
• Drive staff towards a common and shared vision and mission
• Assume other responsibilities as assigned

Recruitment and Onboarding

• Assist in the recruitment process (job descriptions, advertisements, screening, interviews, reference checks, contracting)
• Recommend offers to the HR Director.
• Facilitate the introduction of new staff to the medical and pension schemes.
• Coordinate onboarding and orientation of new staff and follow-up for adaptation.

HR Administration and Compliance

• Maintain up-to-date employee records, including both hard copy and digital files, and ensure confidentiality.
• Provide support on JEMS HR system (updating records i.e Contract, Leave and Timesheet management).
• Process email requisitions for new staff.
• Assist in administration of HR policies, handling grievances and disciplinary issues.
• Draft and process employment agreements for staff and consultants.
• Coordinate with the HR Director on all issues dealing with new application or extension /renewals of VISAS, TEP, notification of new arrivals and all immigration matters
• Ensure compliance with HR policies and local labor laws.

Management

• Collaborate with the Project team; answer employee HR related questions and address employee concerns.
• Manage the relationship with the different service providers and stakeholders i.e other NGOs, Ministry of Labour, Immigration Office etc.

 Communication and Knowledge Management

• In the absence of HR Director present HR updates, achievements and lessons learned to staff and other key stakeholders in public, private sector and professional circles through networking, meetings, conferences, and presentations
• Maintain effective internal communications to ensure that all relevant departments functions are kept informed of HR issues.
• Ensure sharing of information and knowledge with other HR professionals, regionally and headquarters, and with the donor, and contribute to systems that support knowledge management;

Middle Management

• With support from HR Director, document successes, lessons learned and challenges in implementation, HR reports and results to the CD
• Comply with and follow Jhpiego operational procedures and policies, and codes of conduct.

• Bachelor’s degree in Human Resources Management, Business Administration, or Public Administration.
• 6–7 years of relevant experience in an HR position within an INGO, preferably with expatriate staff.
• In-depth knowledge of local labor laws, including but not limited to the Malawi Employment Act, Pension Act, Labour Relations Act, and Compensation Act.
• Proficiency in Human Resources Information Systems and strong computer skills (MS Word, PowerPoint, Excel).
• Excellent organizational skills with the ability to multitask and handle assignments under pressure.
• High integrity and ability to maintain confidentiality.
• Strong attention to detail and accuracy in data management, analysis, and reporting.
• Self-motivated, proactive, and able to work with minimal supervision.
• Strong presentation and communication skills (oral and written) in English.
• Ability to communicate effectively, instilling trust and confidence.
• Ability to work in a multi-cultural and multi-disciplinary environment.
• Cooperative, flexible, dependable, and willing to take on extra responsibilities to achieve organizational goals.
• Pleasant and outgoing personality with excellent interpersonal skills. 

All staff, irrespective of their position, are expected to comply with and follow Jhpiego operational procedures and policies, and codes of conduct. 

                                       Jhpiego offers competitive salaries and a comprehensive employee benefits package.

                                                                     Please apply at www.jhpiego.org/careers

Applicants must submit a single document for upload, including a cover letter, resume, and references.

                       For further information about Jhpiego, visit our website at www.jhpiego.org

Note: The successful candidate selected for this position will be subject to a pre-employment background investigation.

Jhpiego is an Affirmative Action/Equal Opportunity Employer and is committed to tough international child safeguarding standards.

Jhpiego, a Johns Hopkins University affiliate, is an equal opportunity employer and does not discriminate on the basis of gender, marital status, pregnancy, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, other legally protected characteristics or any other occupationally irrelevant criteria. Jhpiego promotes Affirmative Action for minorities, women, individuals who are disabled, and veterans.

RECRUITMENT SCAMS & FRAUD WARNING

Jhpiego has become aware of scams involving false job offers. Please be advised:

• Recruiters will never ask for a fee during any stage of the recruitment process.
• All active jobs are advertised directly on our careers page.
• Official Jhpiego emails will always arrive from a @Jhpiego.org email address.

Please report any suspicious communications to Info@jhpiego.org

Deadline for receiving applications is 5th December 2025.