Quality Improvement officer

Jhpiego, an international non-profit health organization affiliated with Johns Hopkins University, is seeking a highly qualified Quality Improvement Officers at district level to lead implementation of high quality lifesaving Maternal, Newborn, Child Health and Nutrition (MNCH-N) services in Malawi. This role offers a unique opportunity to shape impactful health interventions and contribute to sustainable improvements in maternal and child health across the country.

The District Quality Improvement (QI) Officers will play a key role at the district level to coordinate QI activities and work with partners in MCGL-supported districts to deliver quality technical assistance to strengthen quality improvement (QI) and quality assurance (QA) systems and processes for improved MNCH+N outcomes, leveraging established system, processes and guidelines.

The District QI Officer is the lead MCGL QI specialist at the district level and should have experience designing, implementing and monitoring and supporting multi-site QI initiatives  working with local stakeholders in the Malawian context, including: articulation of clear measurable improvement aims focused on important quality problems; selection, regular measurement, visualization and analysis of trends in quality of care (QoC) indicators using Health Management Information System (HMIS) data; application of QI methods to analyze root causes of quality problems and identify and test local changes to address gaps; supporting shared learning for local solutions within and across districts. 

• Support the design, implementation and monitoring of district-wide multi-site QI initiatives, with public and private facilities focused on critical quality of care (QoC) gaps in essential MNCH+N services
• Collect, analyze, and interpret clinical data to identify trends and areas for improvement.
• Support articulation of clear measurable improvement aims and selection of QoC indicators using existing HMIS data
• Strengthen capacity of managers and multi-cadre QI teams to apply quality improvement methods and tools including analysis of clinical workflows and processes, FMEA, Histograms, Pareto charts, root cause analyses, rapid improvement cycles (e.g. plan do study act) to improve quality of care
• Work closely with facilities, technical teams and DHMTs to support identification and documentation of root causes for poor performance of high impact interventions through provincial and district QA/QI committees.
• Support mechanisms for regular sharing of learning, including documentation and dissemination of local solutions for common QoC problems within and across MCGL-supported districts
• Provide technical support for regular monitoring, visualization, analysis and use of QoC results within and across facilities and districts to improve care and communicate results to key stakeholders.
• Conduct on-the-job training as required to regional and district structures to strengthen QA/QI systems including performance assessments, service quality assessment, and technical supportive supervision.

• Bachelor’s degree in public health or related field
• 4 years' experience in the successful design, implementation, and monitoring of MNCH+N QI initiatives in the public, private, and/or NGO sector in Malawi
• Technically proficient with up-to-date QI skills, including knowledge and mastery of QI methods and tools
• Experience supporting QI systems at the subnational level
• Experience in supporting QI projects to improve service delivery at the district/facility level.
• Strong communication, coaching, and mentorship skills for quality improvement and quality assurance
• Regional/District-level work experience in Malawi
• Knowledge of the roles and functions of the different health structures in Malawi
• Experience in the development of strategic and tactical QI/QA plans in collaboration with a wide range of stakeholders.
• Ability to build capacity and collaboration between governmental and non-governmental partners and other project implementers
• Familiarity with data in the HMIS and experience selecting QoC indicators and standards, and data sources using HMIS and other routine health information data

• Excellent interpersonal and cross-cultural communication skills, with the ability to build rapport and work effectively with diverse teams and stakeholders.
• Strong problem-solving and analytical skills, with a proactive approach to identifying and addressing issues.
• Demonstrated ability to manage multiple tasks, prioritize workload, and meet deadlines under pressure.
• High level of personal initiative, adaptability, and ability to work both independently and as a collaborative team member.
• Excellent interpersonal, leadership, writing and oral presentation skills
• Strong results-oriented, decision-making skills
• Ability to work in a complex environment with multiple tasks and intense pressure to perform
• Familiarity with U.S. Government (USG)/USAID donor policies and administrative procedures
• Language: Fluency in written and spoken English is required. Professional proficiency in Chichewa is required.
• Willingness and ability to travel to all project implementation areas

All staff irrespective of their position are expected to comply with and follow Jhpiego operational procedures and policies, and codes of conduct. 

                                       Jhpiego offers competitive salaries and a comprehensive employee benefits package.

                                                                     Please apply at www.jhpiego.org/careers

Applicants must submit a single document for upload, including a cover letter, resume, and references.

                       For further information about Jhpiego, visit our website at www.jhpiego.org

Note: The successful candidate selected for this position will be subject to a pre-employment background investigation.

Jhpiego is an Affirmative Action/Equal Opportunity Employer and is committed to tough international child safeguarding standards.

Jhpiego, a Johns Hopkins University affiliate, is an equal opportunity employer and does not discriminate on the basis of gender, marital status, pregnancy, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, other legally protected characteristics or any other occupationally irrelevant criteria. Jhpiego promotes Affirmative Action for minorities, women, individuals who are disabled, and veterans.

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