Senior Knowledge Management and Communication Officer

MOMENTUM Country and Global Leadership (MCGL), funded by the U.S. Government, is a global mechanism that saves lives and improves access to quality, integrated health services by distributing life-saving commodities, medicines, and vaccines, and providing critical health care services for pregnant mothers and children under five. The project provides safe childbirth for mothers and babies, vaccinates children, treats deadly illnesses and malnutrition, and controls disease outbreaks.  

The Senior Knowledge Management and Communication Officer will be responsible for helping to strengthen knowledge management and communications to ensure efficient and effective reuse of information internally and externally. S/he is responsible for providing technical support to both organizational and project communications to ensure high quality strategic communications to the U.S. Government/Department of State (USG/DOS) (the donor), in-country stakeholders, and beneficiaries. The major responsibilities include documenting project implementation activities, creating good quality communications products adhering to policy and guidelines set by Jhpiego and USG/DOS and that are sensitive to the Nepalese context; documenting the process of implementation of key activities; documenting key lessons learned; and preparing communications materials including success stories. S/he will assist with developing reports and presentations according to Jhpiego guidelines for internal program needs and externally for dissemination.

Knowledge Management

• Design, deliver, and manage a Knowledge Management (KM) strategy and approach for the project together with the M&E lead.
• Identify the best dissemination channel(s) to support the reuse of information internally and externally (e.g. Jhpiego’s website, country level and global reports, virtual collaborative exchanges symposiums, e-newsletters, and social media).
• Identify key audiences for different types of technical information, including internal and external audiences, and target knowledge-sharing efforts to promote knowledge uptake and application.
• Support organization and project knowledge-sharing efforts by organizing and uploading resources to the team’s internal website, sending relevant resources to Jhpiego headquarters (HQ) for sharing among global program staff, and developing systems for in-country knowledge-sharing practices among program staff.
• Work collaboratively with project teams to coordinate development of project dissemination plans.
• Lead documentation of project activities and most significant change stories, with the potential to develop these into formal success stories for broader sharing.
• Support development, documentation, and dissemination of knowledge management products and ensure they are appropriately and effectively represented in public events.
• Support the M&E team to provide a framework for the end of project results reporting for all project activities.
• Work collaboratively with other team members to guide the approach for collecting national, provincial, and global level data.
• If required, lead, organize, document and support team to manage media at public events with local media in sensitive to Nepalese context.

Communications 

• Develop and disseminate high-quality communication materials such as briefs, newsletters, and presentations to showcase MCGL’s impact.
• Capture and compile photos/video, develop scripts and document success stories.
• Coordinate with country program and technical staff and global communications team to plan virtual cross-MCGL knowledge exchange opportunities.  
• Assist in documenting and packaging technical outputs, lessons learned, and innovations for donor reports and stakeholder presentations.
• Support media outreach and stakeholder engagement through coordination of events, workshops, and field visits.
• Contribute to Jhpiego Nepal’s digital presence by creating content for social media, LinkedIn posts, and updating the website with project highlights.
• Ensure all communication materials comply with US Department of State and Jhpiego branding and visibility guidelines.
• Develop and maintain excellent relationships with internal and external colleagues and among the project’s local partners.

• Master's degree in social science/communication or relevant discipline
• At least 3-5years of related work experience in knowledge management, communications, documentation, dissemination, or similar work for health projects.
• Knowledge of graphic design and multimedia communication tools is an advantage.
• Substantial understanding of and interest in KM theory, practice and tools, including experience in determining appropriate KM processes, products, and ICT enabled platforms.
• Excellent computer, writing, analytical, communication, and organization skills.
• Excellent oral and written command of both Nepali and English languages.
• Excellent presentation skills and ability to facilitate knowledge-sharing meetings and activities.
• Ability to work in complex environments with multiple tasks, competing priorities, and short deadlines.
• A willingness to travel to remote areas; flexibility in accepting work assignments outside normal desk location.
• Experience working with government, NGOs, donors, and other relevant stakeholders preferred.

Jhpiego offers competitive salaries and a comprehensive employee benefits package.

                           Please apply at www.jhpiego.org/careers

Applicants must submit a single document for upload, including a cover letter, resume, and references.

                       For further information about Jhpiego, visit our website at www.jhpiego.org

 Note: The successful candidate selected for this position will be subject to a pre-employment background investigation.

Jhpiego is an Affirmative Action/Equal Opportunity Employer and is committed to tough international child safeguarding standards.

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• Recruiters will never ask for a fee during any stage of the recruitment process.
• All active jobs are advertised directly on our careers page.
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• Please report any suspicious communications to Info@jhpiego.org

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