IT Officer

MOMENTUM Country and Global Leadership (MCGL), funded by the U.S. Government, is a global mechanism that saves lives and improves access to quality, integrated health services by distributing life-saving commodities, medicines, and vaccines, and providing critical health care services for pregnant mothers and children under five. The project provides safe childbirth for mothers and babies, vaccinates children, treats deadly illnesses and malnutrition, and controls disease outbreaks.  

The IT Officer is mainly responsible for maintaining effective ICT service support including maintenance of hardware, software, troubleshooting and networking administration for the project. S/he will ensure all set up works well, all equipment are up to date and ensure sooth IT support during any project event.

IT Systems Support and Maintenance

• Provide daily technical support to end-users, including diagnosing and resolving hardware, software, and network issues.
• Ensure regular maintenance and updating of hardware, software, and systems.
• Maintain user systems including laptops, desktops, and tablets, ensuring they are free from viruses and malware.
• Install, configure, and maintain systems and software that support project operations.
• Maintain system documentation, configuration records, and standard operating procedures.

Network and Server Administration

• In coordination with central IT team, manage and support LAN, WAN and network system.
• Administer and maintain server infrastructure including file, intranet, print, and backup servers.
• Troubleshoot and optimize network and system performance.
• Oversee power backup systems (e.g., UPS) and escalate issues related to switches, wireless access points, and firewalls to Global IT.

User and Endpoint Management

• Join end-user computers to the Azure Active Directory domain.
• Apply timely system and security updates across user devices.
• Provide training and support to staff on standard desktop and Microsoft 365 tools.
• Conduct IT orientation and awareness training for new staff.

Backup, Recovery, and Security

• Implement and maintain regular, secure backups for all office computers.
• Develop and execute disaster recovery plan in coordination with central and Global IT team.
• Report and manage IT security incidents following Jhpiego security protocols.
• Jointly with central IT team, conduct IT security training and promote best practices among staff.

IT Administration and Compliance

• Regularly communicate with the central IT team and if necessary, the Global IT team to ensure alignment with organizational policies and procedures.
• Adhere to Jhpiego’s IT Service and Change Management processes.
• Manage and maintain the ICT asset register of the project as per Jhpiego policies.
• Prepare periodic system and IT compliance reports for review by the Global IT team.

Event and Field Support

• Provide on-site and remote IT support during project events, training, and workshops.
• Ensure internet connectivity and necessary digital resources are functional during events.

• Bachelor’s degree in computer science, Information Technology, or related field.
• At least 5 years of professional experience in ICT support, with prior experience in the development sector preferred.
• Practical knowledge of networking, desktop/laptop configuration, and troubleshooting.

Skills and Competencies

• Experience in Windows Server and Microsoft 365 environments.
• Certifications: CompTIA Network+ or CCNA, ITIL Foundation (preferred).
• Familiarity with Active Directory, TCP/IP, firewalls, and internet service technologies.

Jhpiego offers competitive salaries and a comprehensive employee benefits package. Female candidates are encouraged to apply. Please apply at www.jobs-jhpiego.icims.com

Last date to apply: 29 July, 2025

Applicants must submit a single document for upload to include: cover letter, resume, current & expected Salary

For further information about Jhpiego, visit our website at www.jhpiego.org

Note: The successful candidate selected for this position will be subject to a pre-employment background investigation.

Jhpiego is an Affirmative Action/Equal Opportunity Employer

Jhpiego, a Johns Hopkins University affiliate, is an equal opportunity employer and does not discriminate on the basis of gender, marital status, pregnancy, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, other legally protected characteristics or any other occupationally irrelevant criteria. Jhpiego promotes Affirmative Action for minorities, women, individuals who are disabled, and veterans.

EEO is the Law

RECRUITMENT SCAMS & FRAUD WARNING

Jhpiego has become aware of scams involving false job offers. Please be advised:

• Recruiters will never ask for a fee during any stage of the recruitment process.

• All active jobs are advertised directly on our careers page.

• Official Jhpiego emails will always arrive from a @Jhpiego.org email address.

Please report any suspicious communications to Info@jhpiego.org