Operations Manager

MOMENTUM Country and Global Leadership (MCGL), funded by the U.S. Government, is a global mechanism that saves lives and improves access to quality, integrated health services by distributing life-saving commodities, medicines, and vaccines, and providing critical health care services for pregnant mothers and children under five. The project provides safe childbirth for mothers and babies, vaccinates children, treats deadly illnesses and malnutrition, and controls disease outbreaks.   

The Operations Manager will be responsible for ensuring smooth and effective program operations by arranging all required support services and making resources available to achieve program goals. S/he will lead the program support teams (e.g. project support team and IT Officer) and provide support to field/service-delivery implementation, including logistics support, transportation and travel arrangements, organizing accommodation for travel to/from implementation regions, and safety and security. S/he is responsible for the efficient and cost-effective use of all resources including financial, human, vehicle, commodity and material as per Jhpiego, MCGL, and Government of Bangladesh (GOB) and other government agencies’ policies and procedures. S/he will ensure implementation of key program start-up activities during the inception phase, build rapport and network with partners as well as other key stakeholders, particularly the GOB at the national and district levels.

Responsibilities

• In close coordination with the global team, support the due diligence assessment of local implementing partners as per Jhpiego’s partner selection guidelines and work with them to resolve issues related to their financial and administrative capabilities.
• Take the lead in writing Standard Operating Procedures for key administrative, finance, and operational functions.
• Develop and manage strong internal systems to ensure the project delivers Value for Money (VfM) across all project operations.
• Maintain a central procurement tracker/database.
• Liaise with country office administrative support functions to ensure proper operational support to the project
• Support office set up in the regions/districts
• Support regional and district level technical operations in coordination with the Technical Director
• Support the Chief of Party and Technical Director in monitoring the status of work plan activities and their timelines for implementation
• Develop and maintain efficient and effective operational systems and ensure compliance with Jhpiego and U.S. Government/Department of State (USG/DOS) operating standards and policies and legal requirements, including regular documentation and reporting of all U.S. Government legal and policy requirements in close coordination with the global MCGL team
• Ensure that high priority purchases are monitored and prioritized by the central procurement/logistics team and take necessary steps for faster procurement.
• Coordinate with the global HR team for recruitment of positions within the project and ensure proper onboarding and placement, including developing a MCGL-specific onboarding package with the support of the global Program Manager (PM).
• Ensure regular coordination across project functions and with the global MCGL project team and global Program Manager (backstop).

Qualifications

• At least 6 years’ experience, preferably in the global health or development sector, including 3 years in management and/or supervisory role.
• Experience in providing managerial level support (logistical, operational, safety and security, administrative, finance, etc.) and monitoring the effective program operations in a fast-paced and complex operating environment
• MBA/master’s degree, preferably in Management/Business Studies or relevant discipline

Skills and competencies

• Advance knowledge on financial, administrative and human resource, logistics, excellent knowledge on program management, especially within donor-funded, global or large-scale global health programs.
• Proven strategic planner and team leader with sound technical knowledge of support systems, conceptual and analytical ability, good judgment, and adaptive, flexible capacity.
• Proven ability to develop and lead a high performing team.
• Excellent people manager, mentor and coach
• Strong problem solving and organizational skills in day to day and crisis situations
• Outstanding communication and inter-organizational skills
• Excellent oral and written communication skills in Bengali and English

Jhpiego offers competitive salaries and a comprehensive employee benefits package. Female candidates are encouraged to apply. Please apply at www.jobs-jhpiego.icims.com

Applicants must submit a single document for upload to include: cover letter, resume, current & expected Salary

For further information about Jhpiego, visit our website at www.jhpiego.org

Note: The successful candidate selected for this position will be subject to a pre-employment background investigation.

Jhpiego is an Affirmative Action/Equal Opportunity Employer

Jhpiego, a Johns Hopkins University affiliate, is an equal opportunity employer and does not discriminate on the basis of gender, marital status, pregnancy, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, other legally protected characteristics or any other occupationally irrelevant criteria. Jhpiego promotes Affirmative Action for minorities, women, individuals who are disabled, and veterans.

EEO is the Law

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