Senior Technical Officer - New Delhi

Jhpiego is a non-profit global health leader and Johns Hopkins University affiliate that is saving lives, improving health, and transforming futures. We partner with governments, health experts, and local communities to build the skills and systems that guarantee a healthier future for women and families. Jhpiego translates the best science and practices into moments of care that can mean the difference between life and death for women and families. The moment a woman gives birth; the moment a midwife helps a newborn to breathe. Through our partnerships, we are revolutionizing health care for the world’s most disadvantaged and vulnerable people. In India, Jhpiego works across various states in close collaboration with national and state governments, providing technical assistance in the areas of family planning, maternal and child health, strengthening human resources for health, and non-communicable diseases. These programs are funded by USAID, the Bill & Melinda Gates Foundation, the David & Lucile Packard Foundation, the Children’s Investment Fund Foundation (CIFF), MSD for Mothers, and other anonymous donors.

The Senior Technical Officer (STO) will serve as Jhpiego’s primary liaison with the National Accreditation Board for Hospitals & Healthcare Providers (NABH), the National Health Authority (NHA), and the Ayushman Bharat Digital Mission (ABDM) to ensure seamless alignment of Manyata 5.0 activities with national accreditation and digital-health priorities. The SPO will support partner and stakeholder coordination, oversee program delivery in Delhi–NCR and assigned states, and provide technical oversight to ensure quality implementation of the Manyata initiative. The role will report to the Associate Director to align program goals and objectives at the national level.

• Stakeholder & Partner Coordination: Act as the focal point for NABH, NHA, and ABDM, ensuring timely communication and alignment of standards, data-sharing protocols, and policy updates; Convene coordination meetings with FOGSI, MSD for Mothers, Centres of Skills Enhancement (CSEs), private-sector associations, and state health departments; document and follow up on action items.
• Program Implementation & Quality Assurance
  • Oversee the rollout of Manyata 5.0 activities in assigned geographies, ensuring adherence to work plans, budgets, and timelines.
  • Provide supportive supervision to state Program Officers and facility mentors; troubleshoot implementation challenges and promote continuous quality improvement.
• Digital Integration & Data Management
  • Coordinate integration of facility dashboards, provider credentials, and patient-reported outcome measures with ABDM-compliant systems and national registries.
  • Ensure accurate data capture and analysis; prepare high-quality monthly and quarterly reports for internal use and donor submission.
• Capacity Building & Technical Support
  • Collaborate with CSEs to design and deliver training on obstetric and newborn care standards, NABH accreditation processes, and ABDM digital workflows.
  • Mentor project staff on stakeholder engagement, quality-improvement tools, and accreditation requirements.
• Policy and Advocacy Support
  • Support policy dialogue with government officials and partners at the state and district levels to advocate for the integration of Manyata standards in maternal and newborn care.
• Program Reporting
  • Prepare and submit high-quality reports on program progress, challenges, and successes to the National Program Officer. Ensure timely and comprehensive documentation of activities and outcomes.
• Monitoring, Evaluation & Learning
  • Work with the M&E team to track project KPIs, conduct data-quality audits, and document lessons learned on accreditation linkages and digital integration.
  • Support preparation for external evaluations and NABH assessments of participating facilities.
• Travel
  • Approximately 30–40 % travel to healthcare facilities and state capitals for monitoring, mentorship, and partner meetings.
• Any tasks assigned by the supervisor

• Graduate degree in Medicine, Nursing, or Alternative Medicine (MBBS/BAMS/BDS/BNYS).
• MBBS plus MD (Obstetrics & Gynaecology / Community Medicine / Hospital Administration) or Master of Public Health (MPH) from a recognised institution is preferred.
• 5-8 years of experience working in public health programs, especially in maternal and newborn health or quality of care initiatives.
• Familiarity with the Indian health system, government health programs (NRHM, NHM), and key stakeholders in the healthcare sector.

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