Administrative Coordinator - Casual

The Administrative Coordinator serves as a resource dedicated to providing support for general office needs. As the first point of contact, the Administrative Coordinator is accountable for executing defined standard processes i.e. greeting and sign-in, sign-out of visitors, answering phones, granting visitor badges, data entry, generation of support tickets for setup of office equipment, request forms, etc.

The incumbent will be accountable for providing exceptional customer service, security and administrative support required to ensure the efficiency of general office activities and effective resolution of routine problems / issues.  Escalates and routes non-standard or complex activities to the correct point of contact for resolution.

This is a casual position with a weekly schedule of Tuesday through Thursday, 9:00 a.m. to 5:00 p.m.

Reception

• Acts as the first point-of-contact to visitors
• Welcomes visitors by greeting them in person or on the telephone
• Answers, screens and directs telephone inquiries and takes messages as appropriate
• Directs all visitors including vendors, clients and employment candidates to their destinations by maintaining an employee directory
• Directs caterers to the appropriate destination and notify office contact of their arrival 
• Executes lobby security procedures by monitoring visitor access / logbook and issuing visitor badges 
• Maintains a safe, clean reception area and conference room
• Exercises discretion / diplomacy / tact in correspondence all matters of confidentiality with internal / external stakeholders; escalates issues as required

Administrative Support

• Identifies, recommends and effectively executes standard administrative practices to support activities within the functional area
• Schedules / organizes meetings, events, conferences, travel for staff
• Prepares, formats, edits, and / or disseminates information, documentation to / for appropriate contacts
• Raises administrative issues and recommends opportunities for improvement i.e. processes, tools, forms, tracking, etc.
• Conducts due diligence and timely follow-up activities to ensure the timely delivery, satisfaction of administrative activities / services
• Maintains the secure storage of sensitive, confidential information in accordance with record keeping best practices
• Mailing and receiving confidential documents
• Restock and organize the break room to ensure it is clean and fully supplied at all times

• High School Diploma or equivalent with 2+ years administrative experience; 
• Energetic and positive attitude with strong interpersonal skills
• Experience working in an international multicultural environment, preferably in a professional office setting performing similar duties
• Good/excellent typing 30 wpm and document management skills
• Experience using a multi-line phone
• Experience working in fast-paced dynamic environment
• Interest in international development and healthcare issues
• Highly dependable
• Ability to recognize sensitive information and maintain confidentiality 
• Proficient in Word, Outlook and Excel

Bachelors Degree preferred

The salary range for this role is expected to be: $41,200 - $49,693.

Total Rewards:

The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate’s conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law

Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.

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