Intergrated Service Delivery/QI Officer

Overview: 

Jhpiego is implementing a five-year Urban Health Activity in Kampala, Mukono and Wakiso with funding from the United States Agency for International Development (USAID). The Activity aims to strengthen urban health systems and improve equitable health outcomes among all urban dwellers by working with districts, municipalities, and the Kampala Capital City Authority to provide quality primary healthcare services. It also focuses on optimizing available resources and enhancing private sector capacity to ensure sustainable improvements in health outcomes and a more resilient urban healthcare system. The Activity will address poor quality of care, congestion in public health facilities, uncoordinated referral system, weak community and surveillance structures, limited private sector capacity, and gaps in enabling environment results in poor health outcomes. The project's key expected results include the following: improved access to and use of quality, maternal, newborn and child health (MNCH), family planning/reproductive health (FP/RH), nutrition, and malaria services and improved disease outbreak response.   

Position Purpose 

The Integrated Service Delivery/QI Officer will provide technical support for implementation of all project activities in the target district. S/he will be based at the target district and will implement project activities, ensuring strong partnership with district authorities, health management teams, private health sector and fostering coordination as well as synergy with other projects operating within the district.  S/he will ensure programmatic and clinical excellence as well as innovative approaches in building highly skilled and functioning public and private health workforce ready to offer quality RMNCAH, nutrition, family planning, GHS and malaria services in the district. S/he will contribute to the development of project annual workplans, reports, dissemination of results, as well as representation of project at district level fora. Reporting to the district manager, the Integrated Service Delivery Officer will oversee implementation of MNCH, FP, malaria, GHS, Nutrition, and cross cutting interventions in the assigned public and private health facilities.  The ISDO will ensure that health facilities use the quality improvement approach to improve service delivery in line with the National QI framework. 

• Establish and maintain partnerships with Health Facility Teams and work with them to implement program activities.  

• Ensure timely technical assistance in MNCH, nutrition, family planning, GHS and malaria services for the delivery of quality services. 

• Organize performance, QI and data review meetings with health facility teams to enhance the quality of services.  

• Accountable for the key performance indicators in the different service areas at the facility level,  

• Provide regular projects reports on a weekly, monthly, quarterly, semi-annual and annual basis and when need arises.  

• Liaise with other implementing partners and target districts to ensure availability of relevant health commodities, equipment and expendable supplies     

• Coordinate training, mentorship, other capacity building efforts and supportive supervision of health care workers in the target facilities  

• Ensure use of quality improvement methodologies to identify root causes of performance gaps, design and implement corrective action for the integrated health services.  

• Support data management and use in targeted health facilities, including ensuring availability of data capture and reporting tools, data collection, data analysis, visualization and evidence of use.   

• Support Monitoring and Evaluation of the program, including assisting data quality assessment, review meetings and operations research   

• Support service delivery linkages at both facility and community levels.   

• Participate in the preparation of monthly, quarterly and annual work plans and budgets.   

• Represent the project in the city/division/district/municipality as required.  

• Implements other duties as assigned by the supervisor  

• A bachelor's degree in medicine, Nursing, Midwifery.  

• Master of Public Health an added advantage. 

• Demonstrated ability and minimum of five (5) years' experience working on donor-funded health programs with a preference for experience in RMNCAH and technical officer position.  

• Proven professional experience working with urban districts and health facilities and mentoring of health care providers, especially in RMNCAH, malaria, nutrition and monitoring and evaluation.  

• Demonstrated experience of supporting quality improvement in urban health ecosystems 

• Proven coordination, planning and implementation skills.  

• Familiarity with USAID or other USG administrative, management and reporting procedures/systems.  

• Deep understanding of Uganda’s health system at the regional, district and community levels   

• Good understanding of the pain-points in engaging private health sector  

• Strong interpersonal communication, teamwork, partnering and consensus building skills.  

• Ability to prioritize amongst competing demands with minimal supervision.  

• Willingness to travel within Kampala metropolitan area.  

• Computer literacy in MS Office applications including Word, Excel, Power Point, and Outlook.  

• Good oral and written English communication skills required.   

DEADLINE FOR APPLICATIONS IS TUESDAY 17TH DECEMBER. APPLICATION MAY CLOSE EARLIER AS WE ARE SHORTLISTING ON A ROLLING BASIS.

Jhpiego, a Johns Hopkins University affiliate, is an equal opportunity employer and does not discriminate on the basis of gender, marital status, pregnancy, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, other legally protected characteristics or any other occupationally irrelevant criteria. Jhpiego promotes Affirmative Action for minorities, women, individuals who are disabled, and veterans

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