Technical Support Officer (Casual)

The Technical Support Officer (TSO) will support core functions for multiple teams under the MOMENTUM Country and Global Leadership (MCGL) project, particularly management, communications, MEL, and other technical teams as needed. The TSO will be working under the general guidance and technical direction of the portfolio leads for the MCGL Communications and MEL teams who will coordinate asks and workload. In close collaboration with their supervisors or assigned technical leads, the TSO will support the implementation of technical activities and ensure they stay within the established scope, budget and timelines. This position is accountable for ensuring strong management methodology, practices and tools are being applied. 

Communications

• Enhance MCGL’s global thought leadership by supporting the writing of technical commentaries, blogs, success stories, and other strategic pieces of communications content under the guidance of the MCGL Communications Team Lead 
• Edit success stories, particularly those submitted by country teams and local partners 

Knowledge Management

• Support MCGL in completing contractual knowledge management obligations, including maintaining data inventories for USAID clearinghouses, the DEC, and DDL. 
• Act as surge support for technical teams as needed to develop prioritized technical briefs and other high-level technical products that are critical to communicating MCGL learnings and legacy
• Participates in writing content, designing and formatting pages and ensuring staff readily use the MOMENTUM site to facilitate information and knowledge sharing.

Monitoring, Evaluation and Research

• Complete qualitative analysis and coding for scoping review and other potential studies to assist with qualitative and quantitative analysis 
• Review reports and documents by MEL technical team to confirm accuracy 
• Finalize concept note, collect and analyze data in response to responding to learning questions

• Bachelor Degree with 3 years relevant working experience.
• Experience as a research assistant, program officer, senior program coordinator, or other work as relevant to the position
• Experience supporting large size public health projects (e.g., multiple partners, difficult donor relations, low in-country capacity) including reporting and managing partner relationships
• Strong problem solving and decision-making skills: identifying the problem; locating, gathering, and organizing relevant information; generating alternatives; choosing a solution; implementing the solution
• Prior experience and demonstrated interest in women’s health, family planning and/or gender
• Strong teamwork skills: identifying team membership and role; establishing productive relationships; meeting team objectives; resolving conflicts
• Experience handling program tasks (e.g., work plans, reporting, budget)  
• Demonstrated ability to establish effective management processes 
• Superior organizational skills
• Strong written and oral presentation skills
• Excellent written and oral communication skills with diverse groups
• Office 365
• Fluent in written and spoken English
• Fluency in a second language (French, Portuguese,
• or Spanish) an advantage

• Graduate Degree i.e. MPH
• Understanding of global health, and international development program/financial management principles and operations
• Prior experience with qualitative data coding and analysis (with or without software)
• Communication and presentation skills: developing communication products (success stories, FB posts, briefs, PowerPoint presentations), writing skills, and presenting skills
• Knowledge of U.S. Government rules and regulations, including USG contract management

The salary range for this casual role is expected to be hourly: $32.35 - $39.88

Total Rewards:

The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate’s conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law

Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

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