Information Technology (IT) Officer

Jhpiego seeks an Information Technology (IT) Officer for the anticipated USAID Gambia Malaria Elimination Activity (GMEA). GMEA, a five-year, $13 million project, will provide support to the Gambia Ministry of Health (MoH) through the National Malaria Control Program (NMCP) to accelerate progress towards achieving malaria elimination in The Gambia. The GMEA Activity will provide implementation support and technical assistance on malaria case-based surveillance and response for elimination, support enhanced cross-border collaboration between The Gambia and Senegal particularly focused on data sharing and coordination of interventions, and strengthen the NMCP’s capacity to coordinate, manage and sustain malaria elimination and control approaches. Additionally, GMEA will optimize delivery of malaria services through community-based approaches to address remaining gaps in intervention coverage or quality for achieving elimination.

The IT Officer will function in a roving position and provide technical support and maintenance for GMEA’s central office and regional team located in ADWAC offices in the North Bank region, ensuring the IT system/network is operational and secure. They will install, configure, and troubleshoot hardware and software, and manage data backups and recovery processes. The Officer will train GMEA staff in IT best practices for data and respond to technical issues promptly. Reporting to the Finance and Operations Manager, they will oversee the implementation of IT policies and procedures, ensuring compliance with organizational standards. Additionally, the IT Officer will collaborate/coordinate with the Jhpiego US based team for timely support infrastructure improvements and upgrades.

This position is contingent upon donor award and is for Gambian nationals only

Compliance

• Communicate regularly with the Global IT management team to ensure that the Country Office is in compliance with Jhpiego IT regulations and best practices.
• In consultation with Global IT Management, develop a schedule for key activities and reviews.
• Maintain system and configuration change documentation.
• Follow Jhpiego IT Service and Change Management processes.
• Maintain inventory and assets of office IT hardware and software.
• Prepare, document, and communicate system status reports with Global IT Management.

Backup and Disaster Recovery

• Institute and maintain a rigorous and regular back up system for all computers in the office ensuring that all computers are backed up at all times.
• Draft and Implement IT disaster recovery plan in alignment with Jhpiego’s business needs and Global IT’s processes and procedures.

Internet

• Manage the relationship with the internet service provider and ensure high-quality internet connectivity.
• Troubleshooting internet connectivity.

User and Client System Support

• Provide user support (diagnose and resolve basic Hardware and Software faults).
• Troubleshoot user computer software and hardware issues and make repairs and perform scheduled updates
• Manage the Help Desk queue to ensure IT Support SLAs are met.
• Join end-user Computers to the Azure Active Directory domain.
• Ensure security updates on end-user equipment are maintained.
• Maintain computer hardware parts and replacements.
• Manage IT equipment inventory.
• Maintain system and configuration change documentation

Network & Server Administration

• Provide support on LAN / WLAN/ WAN / VPN telephone or VoIP
• Troubleshoot system and network failures and identify bottlenecks to ensure the long-term efficiency of the network
• Test and configure software and maintain and repair hardware and peripheral end-user devices
• Organize and schedule upgrades and systems maintenance
• Manage Project data Backup and IT disaster recovery plans
• Provide technical support to the project team on computer and network usage and offer comprehensive advice and instructions
• Setup, configuration, monitoring and management of server hardware, server applications, UPSs and other power backup systems
• Perform diagnostics and management, and support of the Server infrastructure, Intranet and other Servers
• Management of the print servers and All-in-One Copiers.
• Manage and Escalate issues with network equipment, including switches, wireless access points and firewalls.

IT Security

• Setup, configure, monitor and manage systems required to implement and support the Jhpiego’s security policies.
• Monitor IT systems to maintain security and report incidents, per Global IT process and procedures.
• Conduct IT user awareness security training to staff, per Global IT security program.

IT Knowledge Sharing and Collaboration

• Collaborate and communicate with Global IT team.
• Conduct and participate in Knowledge Sharing activities with Global IT team.
• Identification of standard desktop and application support issues and provision of training for staff as required.
• Provide Support, end-user Training and Configuration on M365 and other cloud collaboration Technologies
• Maintenance of IT User Guide.

IT Administration, Procurement, and Vendor Management

• Interact with IT vendors to provide the best prices and support for all IT services and equipment.
• Coordinate procurement of IT equipment and services with Jhpiego procurement team and Global IT Management.
• Plan for major developments of IT services in alignment with business needs and Global IT processes and procedures.
• Ensure new systems are aligned with IT and business plans and strategies.
• Manage IT system implementation projects
• Manage internal & external support arrangements required to deliver effective IT services.
• Maintain and communicate IT policies.
• Provide regular guidance/feedback to the Director, Finance & Administration on IT issues, and procurement related support.
• Provide administrative and logistical support to IT team
• Oversee maintenance of records for IT assets, inventory, software license and support and maintenance contracts, as applicable.

• BSc./ B-tech in Computer Science or relevant degree
• Minimum 5+ years’ experience in a similar role.
• Experience with Windows Server 2008 R2, 2012 R2, 2016, 2019 platforms.
• Experience with VMware and Microsoft Hyper-V virtualization platforms.
• Experience using and supporting Windows 10 and Microsoft 365 technologies.
• CompTIA Network+ or CCNA Certification

Jhpiego offers competitive salaries and a comprehensive employee benefits package.

Please apply at www.jhpiego.org/careers

Applicants must submit a single document for upload to include: cover letter, resume, and references.

For further information about Jhpiego, visit our website at www.jhpiego.org

Note: The successful candidate selected for this position will be subject to a pre-employment background investigation.

Jhpiego is an Affirmative Action/Equal Opportunity Employer

Jhpiego, a Johns Hopkins University affiliate, is an equal opportunity employer and does not discriminate on the basis of gender, marital status, pregnancy, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, other legally protected characteristics or any other occupationally irrelevant criteria. Jhpiego promotes Affirmative Action for minorities, women, individuals who are disabled, and veterans.

EEO is the Law

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