Jhpiego is seeking a Help Desk Assistant to support its enterprise management systems.
Jhpiego is developing an enterprise program management system which will be integrated with the Jhpiego Enterprise Management System (JEMS). The systems will be used throughout the organization and developed and managed by the Information Services and Technology Support department. The core team is comprised of members from Kenya, US, and Mozambique Jhpiego offices. The team works with Jhpiego’s business units to incorporate enterprise processes in an effective and efficient software solution.
The Help Desk Assistant is responsible for support and training of the Jhpiego enterprise management system with a focus on supporting English and French speaking countries.
The nature of this work requires an individual who is service-oriented, an excellent communicator (oral and written), organized, and who can interact with diverse staff at all levels of the organization.
This position is part of the Information Services and Technology Support (ISTS) department supporting Jhpiego’s offices across Africa, Asia, and the Americas.
This position is remote, and requires up to 25% international travel.
Position reports to: Senior Software Engineer
Positions Supervised: None
Jhpiego, an affiliate of Johns Hopkins University, builds global and local partnerships to enhance the quality ––of healthcare services for women and families around the world. Jhpiego is a global leader in the creation of innovative and effective approaches to developing human resources for health.
At Jhpiego we value our customers who have our respect, responsiveness, and commitment to excellence; our staff and global network of colleagues who bring cultural diversity, innovation, and a wealth of world experience; and our work culture, which is reflected in our team spirit, transparent communication, mutual respect, flexibility, and dedication.
Jhpiego offers competitive salaries and a comprehensive employee benefits package.
Please apply at www.jobs-jhpiego.icims.com
Applicants must submit a single document for upload to include: cover letter, resume and references.
For further information about Jhpiego, visit our website at www.jhpiego.org
Note: The successful candidate selected for this position will be subject to a pre-employment background investigation.
Jhpiego is an Affirmative Action/Equal Opportunity Employer
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