Network Analyst

Location US-MD-Baltimore
Posted Date 2 weeks ago(1/11/2022 5:18 PM)
Job ID
2022-4468
Category
US Based Positions

Overview

Network Analyst needed to support its enterprise network systems including monitoring, analysis, and reporting of the network infrastructure at Jhpiego offices; working with network teams to deploy system updates; and making recommendations for improvement of IT services, as required.  Network Analyst will monitor Jhpiego’s enterprise network systems, ensuring service availability, monitor all aspects of the network infrastructure, responds to issues and escalates to Sr. Engineers, and works with the Global IT team on infrastructure maintenance, upgrades, and implementations across Jhpiego offices.  This position serves as a member of Jhpiego’s Global IT team, and follows direction from the Sr. Director of IT.

The nature of this work requires an individual who is service-oriented, organized, collaborative, and who can interact with diverse end-users and technical staff, prioritize tasks, and resolve technical issues.

 

Responsibilities

Security, Compliance, and Disaster Recovery

  • Ensure network security by following security standards in technology infrastructure maintenance, upgrades, and implementations.
  • Work with Sr. Network Security Engineer to respond to network/system security incidents, coordinating activities with IT teams and vendors.
  • Work with Sr. Network Security Engineer on Disaster Recovery activities to meet the needs of Jhpiego enterprise business operations
  • Participate in change management process for changes in software and hardware
  • Follow Jhpiego IT Service Management processes

System Infrastructure

  • Monitor systems to ensure performance of Jhpiego systems
  • Monitor and run network diagnostics to ensure that the network is running smoothly
  • Work with the network team on cloud-based initiatives
  • Manage and analyze network systems configurations
  • Maintain network equipment including all switches, wireless access points, and firewalls
  • Maintain network devices including printers and All-in-One Copiers
  • Maintain and regularly test power backup systems (e.g., generators, UPSs, battery arrays)
  • Assist with system maintenance

 Incident and Change Management

  • Respond to infrastructure incidents, escalating to Sr. Engineers as needed
  • Manage, and monitor Intune to deploy applications to user laptops
  • Monitor email quarantine
  • Monitor system changes and triage incidents to resolution
  • Follow the Incident and Change Management processes

Vendor Management

  • Work with vendors to obtain quotes for network infrastructure systems and services
  • Evaluate and select vendors for network infrastructure systems and services, as necessary
  • Follow Jhpiego Procurement Policy and Procedures

Collaboration and Knowledge Sharing

  • Work with Global IT teams to ensure network infrastructure meets standards across Jhpiego offices
  • Share knowledge on Jhpiego’s infrastructure processes and procedures with Global IT teams
  • Collaborate with IT staff on infrastructure solutions
  • Other duties as assigned

 

Required Qualifications

  • BA or BS in computer science or engineering with at least 2 years of experience in information technology with an emphasis on network security
  • Strong knowledge of both high- and low-level network architecture, protocols, devices, and operating systems
  • Experience in virtualization technologies
  • Experience with Microsoft Azure cloud
  • Experience in firewall and intrusion detection/prevention protocols
  • Experience in subnetting, DNS, encryption technologies and standards, VPNs, VLANs, VoIP, and other network routing methods
  • Experience in Windows, UNIX and Linux operating systems
  • Experience in Network and web related protocols (e.g., TCP/IP, UDP, IPSEC, HTTP, HTTPS, routing protocols, etc.)
  • Experience with some or all of the following: switched Ethernet, LAN switches (Cisco, Extreme Networks), Wireless Controllers(Cloud,on-prem) and Access Points (Cisco, Extreme Networks, SonicWAVE), firewall (SonicWALL), VoIP (Cisco, Avaya), network routers (Cisco ), DHCP & DNS , SNMP, VPN, Wireguard, Packet analyzers , Wireless site survey, Wireless technologies (802.1x,PPSK), WAN technologies, remote troubleshooting, network protocols, network diagnostic tools, network monitoring tools and the OSI model.
  • Industry regulated certifications
  • Excellent client interfacing skills, strong verbal and written communication skills and ability to work with all levels of management
  • Ability to manage high-volume workflow with minimal supervision
  • Ability to coordinate tasks and deliverables with project team and vendors
  • Ability to monitor and adhere to deadlines
  • Consistent attention to detail
  • Experience working with a diverse IT team
  • Strong complex problem-solving skills
  • Strong written and oral communication skills
  • Ability to communicate technical information to a non-technical audience
  • Ability to travel internationally up to 25% 

 

Preferred Qualifications

  • Experience with network infrastructure in locations with very low bandwidth
  • Experience working with a global team with a flexible approach to working hours
  • ITIL Foundation certification

 

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