Sr. Technical Support Analyst needed to effectivly run conference room technology and user support of equipment and software. Sr. Technical Support Analyst is a member of Jhpiego’s Global IT and follows direction from the ISTS Service Desk Manager. The nature of this work requires an individual who is service-oriented, organized, and who can interact with diverse end-users and technical staff, prioritize tasks, and resolve technical issues. Responsibilities include, but are not limited to, responding to, troubleshooting, and resolving service requests for Jhpiego-supported hardware and software; creating documentation; providing training to end-users; and collaboration with IT teams. Hardware support includes Windows and Mac laptops and iOS devices. Software support includes Microsoft 365, Mac OS, and Windows (latest version).