IT Officer

Location NA
Posted Date 3 weeks ago(9/3/2020 1:52 PM)
Job ID
2020-3988

Overview

ACHIEVE is a five-year, USAID-funded global cooperative agreement with the dual objectives of attaining and sustaining HIV epidemic control among at-risk and hard to reach pregnant and breastfeeding (PBF) women, infants, children, and youth, as well as to mitigate the impact of HIV/ AIDS and prevent HIV transmission among these populations; and supporting the transition of prime funding and implementation to capable local partners in order to meet the PEPFAR goal of 70% of funding to local partners. 

As part of USAID/Namibia’s DREAMS programming for vulnerable adolescent girls and young women (AGYW), ACHIEVE will implement DREAMS interventions in two geographic regions (4 districts). Jhpiego, through ACHIEVE, is looking for IT Officer who will be working with ACHIEVE Namibia team to implement DREAMS activities.  

 

Responsibilities

 

Network & Server administration

  • Provide support on LAN / WLAN/ WAN / VPN telephone or VoIP
  • Troubleshoot system and network failures and identify bottlenecks to ensure long term efficiency of network
  • Test and configure software and maintain and repair hardware and peripheral end user devices
  • Organize and schedule upgrades and systems maintenance
  • Manage Project data Backup and IT disaster recovery plans
  • Provide technical support to project team on computer and network usage and offer comprehensive advice and instructions
  • Setup, configuration, monitoring and management of server hardware, server applications, UPSes and other power backup systems
  • Perform diagnostics and management and support of the Server infrastructure, Intranet and other Servers
  • Management of the print servers and All-in-One Copiers.
  • Manage and Escalate issues with network equipment including switches, wireless access points and firewalls

User and Client System Support

  • Provide user support (diagnosis and resolution of basic Hardware and Software faults).
  • Troubleshoot user computer software and hardware issues and make repairs and perform scheduled updates
  • Manage the Help Desk system to ensure IT Support SLAs are met.
  • Join end user Computers to the Azure Active Directory domain.
  • Ensure security updates on end user equipment is maintained.
  • Maintain computers hardware parts and replacements.
  • Maintain system and configuration change documentation

 Compliance

  • Ensure user compliance with IT policies and guidelines.
  • Follow Jhpiego IT Service Management processes.
  • Participate in IT Scheduled projects and Scheduled activities.
  • Maintain system and configuration change documentation.
  • Prepare, document, and communicate system status reports with Baltimore ISTS team

User Training

  • Identification of routine desktop and application support issues and provision of training for staff as required.
  • Provide Support, end user Training and Configuration on M365 and other cloud collaboration Technologies
  • Maintenance of IT User Guide.

Administration

  • Maintain IT hardware and software asset inventory
  • Management of loaner equipment pool
  • Other duties as necessary and as assigned

 

Required Qualifications

 

  • A Bachelor degree in Computer Science, Technology or equivalent knowledge and skills
  • Microsoft Certified Technology Specialist (MCTS) certification
  • CompTIA Network+ or CCNA Certification.
  • ITIL Foundation
  • 5 years’ experience in a similar role
  • Good knowledge of LAN/WAN networks, TCP/IP protocols and network technologies
  • Extensive experience with desktop and laptop hardware from major vendor
  • Extensive experience supporting desktops, laptops, and mobile devices
  • Extensive experience using and supporting Microsoft Windows, Microsoft Office, Adobe Acrobat, and other common desktop applications
  • Experience with Windows Server 2008 R2, 2012 R2, 2016, 2019 platforms preferred
  • Experience with Microsoft Office 365 required; experience using and support Windows 10 preferred
  • Experience with VMware and/or Microsoft Hyper-V virtualization platform preferred
  • Highly developed troubleshooting skills and processes
  • Ability to explain technical issues to a non-technical audience
  • Ability to exercise independent judgment in determining and implementing improvements/solutions for computer hardware
  • Ability to work in a team and foster teamwork in others
  • Able to carry loads of 50 pounds, including servers, printers and computers for physical setup
  • Understanding of the importance of documenting system configuration information
  • A broad variety of IT and support management skills including the ability to discriminate between incidents and problems and knowing when a quick fix is not sufficient to permanently resolve a problem
  • Ability to identify and categorize relevant information about changes in configuration for recording purposes
  • Be self-motivated, proactive and have a positive attitude to work requiring minimum supervision
  • Excellent organizational skills including the ability to handle a variety of assignments sometimes under pressure of deadlines
  • Be cooperative, hardworking, flexible & dependable
  • Ability to communicate effectively, instilling trust and confidence
  • Excellent interpersonal and communication skills
  • Be willing to take on extra responsibilities in order to achieve the goals/objectives set by the organization

 

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