Learning Management Systems Administrator - Temporary

Location US-MD-Baltimore
Posted Date 2 weeks ago(7/24/2020 10:03 AM)
Job ID
2020-3966
Category
US Based Positions

Overview

Learning Management Systems Administrator needed to provide technical leadership in the support of Jhpiego’s Moodle Workplace learning management system (LMS). This position is responsible for the support, design, development, implementation, delivery, and maintenance of content, assets, and other resources used for instructional functions for the externally facing side of the LMS. This administrator will primarily be responsible and oversee the external-facing side of the LMS, but work in coordination with the primary Learning Management System Administrator for the internal side (within the Global Human Resources office). In addition, instructional technologist skills are strongly preferred for this role, but not required. Work is performed under the supervision of the Technical Leadership and Innovations (TLI) Office.  This position is temporary, lasting 6-9 months.

 

Responsibilities

 

General:

  • Works on assignments dealing with the routine and daily operation, use, and configuration of the external Jhpiego LMS
  • Manages community areas within the LMS including functionality, appearance, tabs, and settings
  • Identifies and communicates opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements
  • Acquires and maintains knowledge of current technology as it applies to Moodle Workplace and systems
  • Maintains procedures and policies to ensure the security and integrity of systems/networks
  • Writes and maintains technical procedures and policy documentation
  • Collaborates with the HR LMS Administrator and TLI colleagues on training needs and opportunities for the expansion of talent development within the organization
  • Acts as an internal consultant by analyzing data and recommending solutions to utilize the LMS to deliver, track training and measure performance to meet organizational objectives
  • Creates and updates resources to train and support learners   on how to use the technology for online and professional development
  • Support the design, creation, and revision of online learning and training materials for learners including staff at various levels (desired, but not required)
  • Assist in developing supplemental, blended, and fully online courses adhering to unit, division, and organizational standards (desired, but not required)

 

User Management:

  • Creates user logins as needed and assigns user permissions
  • Creates and manages complex user structures including the creation of multiple levels of user groups and learning cohorts per various programs and courses
  • Manages course enrollment including progress tracking 

 

Course Management:

  • Publishes and archives online or blended learning solutions, assigns training curricula, and adds and deletes resources
  • Works with the Information Technology department to manage the course asset library
  • Populates course information and assigns learners
  • Develops and updates standardized tools and reporting for ongoing access to learning information; generates standard and custom reports
  • Analyzes reporting data and recommends strategic direction to TLI, technical managers, or others, as appropriate
  • Creates and manages the overall course structure and sets up course programs based on specifications from the instructional designer
  • Manages tracking of course revisions and history
  • Builds online assessments and evaluations in LMS for courses
  • Manages relationship with third party vendor eThink and facilitates the successful linkage of eThink courses to the Jhpiego LMS

 

Troubleshooting:

  • Provides troubleshooting assistance for users regarding logging in to the LMS and accessing courses
  • Troubleshoots and resolves issues relating to system functionality and software systems
  • Serves as point of escalation for support issues, which may include interaction with LMS vendor and other vendor support services
  • Reviews and monitors system performance
  • Works with the instructional technologist and instructional designers to troubleshoot and resolve technical issues related to accessing the LMS and course content

 

 

Required Qualifications

  • Bachelor’s degree
  • 2+ years’ experience as an LMS administrator or in similar position
  • Technical skills including troubleshooting, and understanding of directory, file structures, and systems
  • Experience with advanced features of Moodle Workplace and the administration of multiple courses, with multiple users/groups/cohorts at one time
  • Experience in developing or providing software systems virtual training preferred
  • Ability to troubleshoot and resolve technical issues
  • Ability to collaborate with others at all levels of the organization as well as vendors
  • Ability to gain new technical skills quickly
  • Customer service skills, responsive attitude
  • Strong oral and written communication skills; ability to communicate complex technical concepts in layman’s terms

 

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