• HR and Operations Manager

    Location LS-Maseru
    Posted Date 2 months ago(12/3/2019 3:35 PM)
    Job ID
  • Overview

    Jhpiego in Lesotho, in support of and in collaboration with the MOH, provides HIV/TB service provision and quality assurance technical assistance in Lesotho. The HR and Operations Manager will report to the Country Director and will oversee day-to-day operations for HR, IT and administration departments, as a cross-cutting function across all Jhpiego-supported programs (TSEPO, THEBE, CHATSI, and any new projects as they arise).


    Responsibilities include, but are not limited to the following:


    Human Resources Management:
    • Develop and ensure implementation of the HR policies, procedures and guidelines on issues such as performance management, salaries and benefits, working relations, disciplinary procedures and professional development.
    • Participate in the development of the organizational structure, and ensure that the structure is kept up to date and meets the objectives of Jhpiego Lesotho.
    • Guide the supervisors on the development of job descriptions for all staff and ensure that the Job Descriptions are kept up to date.
    • Lead the process of recruitment and placement of skilled employees for Jhpiego Lesotho; including consultants and seconded staff and negotiate their contracts and packages.
    • Oversee orientation of new staff.
    • Ensure complete and accurate personnel files.
    • Oversee that staff and supervisors develop the 120-day and annual objectives on time and that the performance reviews are done accordingly; guiding on that process where necessary.
    • Advice the Country Director on salary and benefits to ensure that Jhpiego Lesotho is competitive in the NGO sector.
    • Monitor that monthly payroll is prepared in line with Jhpiego policies and local laws
    • Develop a staff development plan to ensure continuous learning and development of staff, as well as addressing gaps in performance and skill.
    • Listen to grievances and implement disciplinary procedures in line with Jhpiego policy and Lesotho laws.
    • Administer promotions and terminations of employees.
    • Facilitate training of staff on the Jhpiego HR system (JEMS) and oversee usage, providing guidance as necessary
    • Interpret and advise the Country Director on employment legislation and represent Jhpiego on labour relation issues.



    • Develop and enforce admin policies such as, travel and per diem policy, IT policy, and security policy.
    • Oversee logistical support to Jhpiego Lesotho offices in areas of office space, communications, and Information Technology.
    • Ensure expatriates staff and their dependents obtain appropriate work and residence permits to be in Lesotho.
    • Ensure adequate security is in place to safeguard usage and maintenance of office space, equipment and vehicles.
    • Ensure that there is business and vehicle insurance and workman’s compensation for staff.
    • Oversee the management of office supplies and stationery.


    Financial Management:
    • Provide budget inputs regarding operational costs and salaries.
    • Work closely with the Finance Manager on budget analysis to better understand spending patterns and plan accordingly for Operations Department.
    • Review and approve requests, Purchase Orders, and payments in line with the USAID regulations, Jhpiego policies and guided by the Jhpiego Lesotho Delegation of Authority implementation plan.

    Required Qualifications

    • Degree in Human Resources Management/Business Management or related (Postgraduate Degree preferred)
    • At least 7 years’ relevant work experience
    • Proven understanding of, and familiarity with Labour Laws
    • Demonstrated ability to effectively manage several major activities simultaneously
    • Proficiency in Microsoft Office software applications
    • Strong interpersonal, writing, and oral communication (English and Sesotho); and presentation skills
    • Ability to work independently in an unstructured environment as well as with a team
    • Handle employee matters and salaries with confidentiality and honesty
    • Pay attention to detail
    • Experience managing staff
    • Experience working in USAID funded NGOs
    • Experience working in global organizations


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