IT Officer

2 weeks ago
Job ID
International Positions


IT Officer is responsible for the effective running of the servers and networks at Jhpiego South Africa office in Durban.  Under the direction of the Jhpiego ISTS department and the IT Director, Officer provides service desk support to users, makes recommendations for improvement of IT services as required and is a member of Jhpiego’s Global IT team.




  • Communicate regularly with the Baltimore ISTS team to ensure that the Country Office is in compliance with Jhpiego IT regulations and best practices
  • In consultation with Baltimore ISTS develop a schedule for key activities and reviews
  • Maintain system and configuration change documentation
  • Follow Jhpiego IT Service Management processes
  • Maintain inventory and assets of office IT hardware and software
  • Prepare, document, and communicate system status reports with Baltimore ISTS team
  • Institute and maintain rigorous and regular back up system for all computers in the office ensuring that all computers are backed up at all times
  • Manage the relationship with the internet service provider and ensure high-quality internet connectivity
  • Troubleshoot internet connectivity
  • Install and manage software, including license compliance
  • Remedy all issues relating to malware
  • Verify that Microsoft Windows and Software Updates are installed regularly
  • Maintain desktops and laptops including the replacement of parts
  • Provide IT support to staff
  • Maintain network equipment including all switches, wireless access points, firewalls, and, SteelHead
  • Monitor and run network diagnostics to ensure that the network is running smoothly
  • Maintain network devices including printers and All-in-One Copiers
  • Configure and maintain servers
  • Maintain and regularly test power backup systems (e.g., generators, UPSs, battery arrays)


Required Qualifications

  • Service-oriented, organized, and ability to interact with diverse end-users and technical staff
  • Ability to prioritize tasks, and resolve technical issues
  • Bachelor degree in Informatics/Computer Science or equivalent knowledge and skills
  • Experience with server hardware from major vendors
  • Experience with server operating systems and client/server based application software, including awareness of version limitations
  • Experience with VMware virtualisation platform
  • Understanding of switches, firewalls, disk caches, filtering systems, access policies and usage of reporting utilities present in the server operating system
  • Understanding of the importance of documenting system configuration information
  • Experience supporting laptops and mobile devices
  • Highly developed troubleshooting skills and processes
  • Ability to explain technical issues to a non-technical
  • 2+ years’ experience in similar capacity
  • Exercise independent judgment in determining and implementing improvements/solutions for computer hardware
  • Ability to work in a team, foster teamwork in others and to manage several major activities simultaneously
  • Able to carry loads of 50lbs, including servers, printers and computers for physical set up


Preferred Qualifications

  • Microsoft Certified Technology Specialist (MCTS) certifications for:
  • Windows Server 2008 or higher Network Infrastructure Configuration
  • Windows Server 2008 or higher Applications Infrastructure Configuration
  • Cisco Certified Network Associate / Routing & Switching (CCNA R/S) certification
  • Experience with Riverbed SteelHead technology


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